Privacy Policy
This Privacy Policy explains how OrderBell collects, uses, stores, and protects information when you use the OrderBell mobile application, website, and related services.
1. Information We Collect
- Account information: name, email address, mobile number, Firebase authentication identifier, and account/subscription information.
- Connected store information: store URL, platform type, API credentials/tokens required to connect your WooCommerce or Shopify store, and store metadata. Store credentials are encrypted where supported and are used only to provide the requested integration.
- Order information: order number, customer name, phone/email, delivery address, products, amounts, payment/order status, timestamps, and related store order identifiers received from connected stores.
- Device and notification information: FCM registration tokens, device identifier/model, platform information, and notification settings needed to deliver order alerts.
- Payment information: subscription checkout and payment identifiers supplied by our payment provider. We do not intend to store full card, UPI, or banking credentials on OrderBell servers.
2. How We Use Information
- Authenticate your account and maintain your session.
- Connect and synchronize orders from stores you explicitly connect.
- Deliver push, full-screen, and voice order alerts.
- Provide order history, analytics, subscriptions, support, and security features.
- Process subscription payments and verify payment status.
- Prevent abuse, diagnose technical problems, and maintain service security.
3. Third-Party Services
Depending on the features you use, OrderBell communicates with services such as Google Firebase/FCM for authentication and notifications, Cashfree or another configured payment provider for subscription payments, and WooCommerce or Shopify APIs for stores you connect. Those services process information according to their own privacy policies.
4. Data Sharing
We do not sell your personal information. Information is shared only when necessary to provide the service, operate connected integrations, process payments, deliver notifications, comply with law, or protect the security and rights of users and the service.
5. Data Retention
We retain account, integration, order, and billing information for as long as reasonably necessary to provide the service, satisfy legitimate business and legal requirements, resolve disputes, and maintain security. When an account deletion request is completed, personal data is deleted or anonymized where reasonably possible, subject to information that must be retained by law or for legitimate security/accounting purposes.
6. Account and Data Deletion
You may request deletion of your OrderBell account and associated data using our Delete Account page. We may verify ownership before completing a deletion request. Deleting an OrderBell account does not automatically delete orders or data stored by your connected WooCommerce, Shopify, payment provider, or other third-party services.
7. Security
We use reasonable technical and organizational safeguards, including HTTPS where available, authenticated API access, encrypted secrets, access controls, and restricted server-side configuration. No internet service can guarantee absolute security.
8. Children's Privacy
OrderBell is intended for business users and is not directed to children. We do not knowingly collect personal information from children for the purpose of providing the service.
9. Changes to This Policy
We may update this policy when the service, integrations, or legal requirements change. The latest version will be published on this page with an updated date.
10. Contact
For privacy, account deletion, or data questions, contact us at [email protected].